FAQ

Chooch is a boutique brand specializing in custom-designed party favors, premium printing, and personalized event items that add a touch of elegance and detail to your celebrations.

Select your item and theme. At check out you will be requested to add your personalization and addresses depending on the product.

Yes. For most items, we provide a digital proof for approval before we proceed with production. You’ll receive this via email.

Standard production time is 3–5 business days. For large or custom orders, it may take up to 7–10 business days.

Yes, express service is available for select items and locations at an additional cost. Please contact us directly to confirm availability before placing your order.

We deliver across the UAE through Emirates Post. Shipping fees are provided and estimated delivery times are 2-3 days. Free shipping is automatically applied at checkout for items eligible for it.

Due to the custom nature of our products, returns and exchanges are only accepted for items that arrive damaged or with errors made on our part.

If you notice an error, please contact us immediately. We allow a 2-hour window after your order is placed for edits. After this, changes may not be possible.

Absolutely. We handle corporate events, weddings, baby showers, and more. Contact us for bulk pricing and customization options.

Yes, we love creating unique pieces! Share your idea with us through the custom request form, and we’ll get back to you with a quote and timeline.

We accept major credit/debit cards, Apple Pay, and secure online transfers. All payments are processed through our trusted payment gateway.

Yes. We use secure, encrypted systems to ensure your data is protected and never shared with third parties.